Policies

1. Introduction

MGB SUPPLIES LIMITED ("we", "our", or "us") is committed to protecting the privacy and security of our customers and visitors to our website.

This privacy policy explains how we collect, use and protect your personal data when you use our website or purchase products from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

We may update this privacy policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

If you follow links from our website to third-party websites, this privacy policy will no longer apply. We are not responsible for the privacy practices of other websites and recommend that you read their policies.

2. Information About Us

MGB SUPPLIES LIMITED is a company registered in England and Wales.
Registered Office: 7 Checkpoint Court, Lincoln, England, LN6 3PW

Company Number: 09177004

If you have any questions regarding this privacy policy or the data we hold about you, please contact us at:

Email: sales@mgbsupplies.co.uk

3. Information We Collect

We may collect and process the following personal information:

Name

Email address

Telephone number

Billing address

Delivery address

Order details and purchase history

Communications with us (emails, messages or phone enquiries)

We may also collect technical information such as: IP address

Browser type

Device information

Website usage data

This information may be collected when you:

Place an order

Subscribe to marketing

Use our website

4. How We Use Your Information

We use your information for the following purposes:

Processing and delivering your orders

Managing payments and transactions

Providing customer support

Communicating with you regarding orders or enquiries

Improving our website, products and services

Sending marketing communications where you have consented

5. Legal Basis for Processing

Under the UK GDPR we rely on the following legal bases to process your data:

Contract

To process orders and fulfil our contractual obligations to you.

Legitimate Interests

To improve our services, prevent fraud and maintain website security.

Consent

Where you have agreed to receive marketing communications.

6. Payment Processing

Payments made through our website are processed securely by trusted third-party payment providers.

We do not store or have access to your full card details.

Payment providers may include services such as:

Wix Payments

These providers process your payment information according to their own privacy policies.

7. Sharing Your Information

We only share your information where necessary to operate our business and provide services to you.

This may include:

Payment providers

Delivery and courier companies

Website hosting and ecommerce platform providers

IT service providers

We ensure that any third parties handling personal data do so securely and only for the purposes required.

We may also disclose information if required to do so by law or in connection with legal proceedings.

We do not sell or rent personal data to third parties.

8. Data Retention

We retain personal data only for as long as necessary.

Order and transaction records may be retained for up to 7 years to comply with legal and accounting requirements.

After this period, personal data will be securely deleted or anonymised.

9. Cookies

Our website uses cookies to improve functionality and analyse website usage.

Cookies are small files stored on your device when you visit a website.

We may use cookies to:

Ensure the website functions properly

Analyse website traffic

Improve user experience

You can manage or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

10. Your Rights

Under the UK GDPR you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your personal data

Request restriction of processing

Object to processing

Withdraw consent for marketing communications

To exercise any of these rights please contact us using the details provided above.

You also have the right to lodge a complaint with the UK data protection regulator, the Information Commissioner's Office (ICO). Registration reference ZB145748.

11. Data Security

We take appropriate technical and organisational measures to protect personal data against unauthorised access, loss or misuse.

Our website uses secure encryption and trusted service providers to safeguard customer information.

12. Contact Us

If you have any questions regarding this privacy policy or the information we hold about you, please contact us at:

Email: sales@mgbsupplies.co.uk

Address: 7 Checkpoint Court, Lincoln, England, LN6 3PW

We will respond to all enquiries as quickly as possible.

1. About Us

MGB SUPPLIES LIMITED ("we", "us", or "our") operates this website and online store.
Registered in England and Wales

Company Number: 09177004
Registered Office: 7 Checkpoint Court, Lincoln, England, LN6 3PW
Contact Email: sales@mgbsupplies.co.uk

These terms apply to all orders placed through our website.

2. Products

We make every effort to ensure that product descriptions, specifications and images are accurate. However, colours and minor details may vary depending on your device or manufacturing updates.

All products are subject to availability.

3. Placing an Order

When you place an order through our website:

1. You will receive an email confirming that we have received your order.

2. This confirmation does not mean your order has been accepted.

3. A contract between you and us is formed when we dispatch your order.

We reserve the right to refuse or cancel an order if:

* The product is unavailable

* There has been a pricing error

* Fraud or unauthorised payment is suspected

4. Pricing and VAT

All prices displayed on our website are in GBP (£).

Prices include VAT where applicable unless otherwise stated.

We reserve the right to change prices at any time, but any changes will not affect orders that have already been confirmed.

Delivery charges will be shown at checkout before you confirm your order.

5. Payment

We accept secure online payments via trusted third-party payment providers.

Payment methods may include:

* Credit and debit cards

* Stripe

* PayPal

* Wix Payments

Payments are processed securely and we do not store full card details.

6. Delivery

We aim to dispatch orders within 1-3 working days.

Estimated delivery times will be shown at checkout but are not guaranteed.

We are not responsible for delays caused by courier services, customs processes, or events outside our control.

If your order does not arrive within a reasonable time, please contact us.

7. Your Right to Cancel (14-Day Cooling-Off Period)

Under the **Consumer Contracts Regulations 2013**, you have the right to cancel your order within **14 days** of receiving the goods.

To cancel your order, you must notify us by email or in writing within the 14-day period.

You then have **14 days to return the goods** after notifying us.

Returned items must be:

* Unused

* In original condition

* In original packaging where possible

Customers are responsible for return shipping costs unless the item is faulty or incorrect.

8. Refunds

Once returned items are received and inspected, we will process your refund.

Refunds will be issued to the original payment method within 14 days.

Original delivery charges will be refunded where required by law.

9. Faulty or Damaged Goods

Under the Consumer Rights Act 2015, goods must be:

* As described

* Of satisfactory quality

* Fit for purpose

If an item arrives faulty, damaged, or incorrect, please contact us as soon as possible.

You may be entitled to a repair, replacement, or full refund depending on the circumstances.

10. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect or consequential loss arising from the use of our products or website.

Nothing in these terms excludes liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under UK law.

11. Changes to These Terms

We reserve the right to update these terms and conditions at any time.

The terms in force at the time of your order will apply to that purchase.

12. Governing Law

These terms are governed by the laws of England and Wales.

Any disputes will be subject to the jurisdiction of the courts of England and Wales.

1. Use of Website

All use of the Website is strictly subject to the Terms. Your use of the Website

indicates your acceptance of the Terms. If you do not agree to the Terms you must

cease use of the Website immediately.

The Terms form a legal agreement between us and can only be modified with MGB SUPPLIES LIMITED’s written consent. MGB SUPPLIES LIMITED reserves the right to amend the Terms at its sole discretion, at any time and without notice, by changing them on the Website. You are responsible for reviewing the Terms on each occasion that you visit the Website, and if you continue to use the Website after amendments have been made then you are deemed to have accepted the amendments.

You agree to comply with any and all applicable laws and regulations when using the Website. If MGB SUPPLIES LIMITED, in its absolute discretion, considers that you have made improper use of the Website, or any part of it, it reserves the right to block, suspend or terminate your access to the Website, or any part of it, without notice and to remove any unacceptable or undesirable content or material from the Website without notice.

2. Information About Us

The Website is operated by MGB SUPPLIES LIMITED (t/a MGB Tool Supplies), a company incorporated in England and Wales under company registration number 09177004, whose registered office address is at 7 Checkpoint Court, Lincoln, England, LN6 3PW. Please see the “Contact Us” page on the Website for full contact details.

3. Product Information

The Website contains information about MGB SUPPLIES LIMITED’s products, which may include descriptions of the products and current prices or offers available. The product information on the Website and in MGB SUPPLIES LIMITED’s product catalogue constitutes an “invitation to treat” only, and is not a contractual offer from MGB SUPPLIES LIMITED that may be accepted by you.

4. Accuracy of Content and Information on the Website

MGB SUPPLIES LIMITED does its best to ensure all content and information on the Website is accurate. However, MGB SUPPLIES LIMITED does not guarantee the accuracy and completeness of such content and information makes no representations that the content and information on the Website is accurate, up to date or complete and accepts no liability for any loss or damage caused by inaccurate, out of date or incomplete content or information. MGB SUPPLIES LIMITED may make changes to the content and information on the Website at any time without notice.

You should independently verify any information presented on the Website before relying upon it. If you find any inaccurate information on the Website please contact us and we will correct it, where we agree, as soon as practicable.

5. Availability of and Links to and from the Website

MGB SUPPLIES LIMITED is not responsible for the availability of access to the Website or to the links from the Website. You are expected to ensure that your hardware and software are capable of effectively accessing the Website via your Internet Service Provider. You are advised to use appropriate anti-malware software before and during access to the Website.

MGB SUPPLIES LIMITED takes reasonable steps to try to ensure that the Website is always available and accessible. However, MGB SUPPLIES LIMITED does not warrant that the Website will always be continuously available, that your use of the Website will be uninterrupted or free from errors, or that the Website or the servers will be or remain free from attack. Access to the Website may be suspended temporarily and without notice in the case of system failure, maintenance, repair or reasons beyond the control of MGB SUPPLIES LIMITED.

The Website may contain links to a third party’s website. MGB SUPPLIES LIMITED has no control over and shall not be responsible for the content, or use by you, of such third-party websites or the availability of access to such websites. If you consider that any third-party website linked to or from our website provides inappropriate content, please let us know.

6. Our Liability

Although MGB SUPPLIES LIMITED hopes that this Website will be useful and of interest to you and other users, MGB SUPPLIES LIMITED accepts no liability, and offers no warranties, in relation to it and its content, to the fullest extent such liability can be excluded by law. In no event shall MGB SUPPLIES LIMITED be liable to you for any direct, indirect or consequential loss, loss of profit, revenue or goodwill or any other loss arising from your use of the Website or any content or information on the Website. Subject as provided below, all terms implied by law are excluded.

The information on the Website is not intended to address your particular requirements. Such information is to be used only as a reference aid and does not constitute any form of advice or recommendation by MGB SUPPLIES LIMITED and is not intended to be relied upon by you in making (or refraining from making) any specific decisions. You should take your own advice. If you arrange with anyone named or connected with the Website other than MGB SUPPLIES LIMITED, then this is at your sole risk. Nothing in the Terms shall exclude MGB SUPPLIES LIMITED liability under English law for death or personal injury caused by negligence or for fraudulent misrepresentation.

7. Legal Jurisdiction

English law shall apply to the Terms notwithstanding the jurisdiction where you are based. You irrevocably agree that the courts of England shall have exclusive jurisdiction to settle any dispute which may arise out of, under, or in connection with the Terms and, for those purposes, you irrevocably submit to such jurisdiction. The place of performance shall be England. MGB SUPPLIES LIMITED makes no warranty or guarantee that the Website or information available over it complies with laws other than those of England.

8. General

Please note that all orders are subject to MGB SUPPLIES LIMITED Conditions of Sale, a copy of which is available on request.

Failure by MGB SUPPLIES LIMITED to enforce a right does not result in waiver of such right. You may not assign or transfer your rights under the Terms. If any Term is held by any court or other competent authority to be wholly or partially illegal, invalid, unreasonable, void and/or unenforceable it shall, to the extent of such illegality, invalidity, unreasonableness, voidness and/or unenforceability, be deemed severable and the remaining Terms, or the remainder of such Term, shall continue in full force and effect.

1. Returns

We want you to be satisfied with your purchase. If you change your mind, you have the right to return your order within 14 days of receiving it.

To be eligible for a return:

* Items must be unused and in the same condition that you received them

* Items should be returned in their original packaging where possible

* Proof of purchase must be provided

To start a return, please contact us at:

Email: sales@mgbsupplies.co.uk

Once your return request has been confirmed, you will be provided with instructions on how to return the item. Customers are responsible for the cost of returning items unless the item is faulty or incorrect.

2. Refunds

Once we receive and inspect your returned item, we will notify you of the outcome of your refund request. If approved, your refund will be processed to the original payment method within 14 days. Original delivery charges will be refunded where required by law.

3. Faulty, Damaged or Incorrect Items

Under the Consumer Rights Act 2015, customers are entitled to goods that are:

* As described

* Of satisfactory quality

* Fit for purpose

If you receive a faulty, damaged or incorrect item, please contact us as soon as possible with details of the issue.

Where appropriate, we will offer:

* A replacement

* A repair

* A full refund

We will cover the return postage costs for faulty or incorrect items.

4. Non-Returnable Items

Certain items may not be eligible for return, including:

* Items that have been used or damaged after delivery

* Items not returned in a resalable condition

If you are unsure whether an item can be returned, please contact us before sending it back.

5. Return Address

Returns should be sent to:

MGB Tools Supplies,
Unit 3,
JGR Complex,
Exchange Rd,
Lincoln,
LN6 3JZ

Please ensure items are packaged securely to avoid damage during transit.

6. Contact Us

If you have any questions regarding returns or refunds, please contact us:

Email: sales@mgbsupplies.co.uk

Address: MGB Tools Supplies, Unit 3, JGR Complex, Exchange Rd, Lincoln, LN6 3JZ

✉ SALES@MGBSUPPLIES.CO.UK

🕻 01522 694141

Free Next Day Shipping On Orders Over £180

Policies