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Returns & Exchanges

If you are not entirely satisfied with your purchase, you can return unopened items in the original packaging within 14 days of your purchase with receipt or proof of purchase. If 14 days or more have passed since your purchase, we cannot offer you a refund or an exchange. Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

To follow-up on the status of your return, please contact us at sales@mgbsupplies.co.uk

In circumstances where you consider that a product is defective, you should promptly contact us with details of the product and the defect. You can send the item you consider defective to MGB Tool Supplies, JGR Complex, Exchange Road, Lincoln, LN6 3JZ.

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product. Due to us being a wholesaler, we must send your faulty item to the manufacturer for inspection, each manufacturer has different warranty periods, and inspection processes. You will be kept updated with the return status of your product.

Some items are non-refundable and non-exchangeable. These include: special order items.

To return the item you purchased, please mail it to: MGB Tool Supplies, JGR Complex, Exchange Road, Lincoln, LN6 3JZ.

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you. If you require a refund, we will refund you the total amount of your order, using the original method of payment. 

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